Online Complaints Process
Before submitting your complaint, please read the following points :-
1. We at Madrasa Tajweedul Quran take your views, comments, complaints and suggestions very seriously. Interaction between parents and the Madrasa management/staff is very important; hence if you have any concerns your first point of contact is Mufti Javid Pathan. You may either speak to him or obtain a complaint form. All such communication will be kept confidential at all times.
2. If Mufti Javid Pathan is unavailable, then please contact any member of management.
3. A complaint made in writing is our preferable method. We will respond to all written complaints within FIVE Madrasa days, either by letter, telephone or a face-to-face meeting.
4. Anonymous complaints will also receive our attention, however we will not be able to give you feedback on an individual basis.
5. It is our policy that no parent approaches any member of staff directly regarding ANY issue. If you wish to speak to your child’s class teacher then please make an appointment by sending a note to the class teacher or headteacher.
6. The Madrasa will not tolerate ANY kind of abuse whatsoever towards any member of management/staff. Hence just as you would expect high standards from us, we also anticipate the same from you. We will investigate all complaints to the best of our ability, and will act fair to ALL parties.
7. If you wish to have a face-to-face meeting with either the headteacher or management, then in the case of a complaint we will need prior written notification. We will refuse any meeting that is not preceded by a written complaint. This is to ensure that the meeting is constructive, and time is not wasted in useless debate.
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